Privacy Policy

Privacy Policy                                                                   Last Updated: 29/09/2023


At Edenmill, safeguarding your privacy is of utmost importance to us. This Privacy Policy serves to clarify how we collect and utilise your personal data when you visit our website or purchase our products. It outlines the specific kinds of personal information we may collect, how we intend to use it, and the measures we have in place to ensure its safety and security. We understand that you possess legal rights to manage the usage of your personal data, and we fully acknowledge and respect those rights. Please read this Privacy Policy in conjunction with our Terms and Conditions to gain a comprehensive understanding of how we plan to utilise your data.

Contacting Us

Edenmill is a registered company, incorporated under the Companies Acts (Registered Number SC220425), trading as Edenmill Farm Ltd. Our registered address is edenmi. You can contact us in writing at this address, or via email at Alternatively, you can call us on 07399 296 013

Your Rights

You have a legal entitlement to access the personal data that we hold about you. If you intend to exercise this right, you may write to us at our registered address or send an email with the subject "Data Subject Access Request." In addition, you have the right to correct any inaccuracies in your personal data, limit our use of your data, request erasure of your data, receive your data in a portable format, object to our use of your data, and withdraw your consent at any time. If you want to exercise any of these rights or are dissatisfied with how we have handled your data, please use the contact details provided below to reach us:

  • in writing at is Estate Office, Edenmill Farm, Blanefield, G63 9AX
  • by emailing us at
  • calling us on 07399 296 013

If you are unhappy with the way we have responded, you are also entitled to make an escalated complaint to the Information Commissioner’s Office. You can contact them by visiting

Personal Data We Collect

We will collect and process personal data that you provide to us during the site registration process, email correspondence, or interactions through other channels, such as social media sites. The personal data we collect may include your name, contact information (phone number, address, email), financial and payment details, customer account records, compliance or regulatory obligations, and any interactions we have had with you. In addition, we may collect personal data relating to your use of our website, such as your IP address, login information, browser type/version, and operating system/platform. To enhance your website experience, we may use cookies to distinguish you from other users. For more information on our use of cookies, please refer to our Cookies Policy. We will handle your personal data with the utmost care and respect your privacy.

Why We Collect Personal Data

We collect and process your personal data for several reasons, including:

Contract Performance – we need your data to manage your account or provide products or services.

Legal Obligation – we are required by law to verify your identity and need to process your data to do so.

Legitimate Interest – we may use your data to understand behaviours, which lets us offer better products and services.

Consent – we will only use your data for a specific purpose if you have given us prior consent.

Sharing Your Data.

Edenmill may exchange your information with other suppliers or partners, who help us to provide the services you receive from us. This may include:


  • ValoremFirst: a third-party business consultancy who help us manage the client experience and maintain our website
  • Google Analytics: this allows us to collect information on how customers are interacting with our website. This information may help us develop our site and the functionality it provides. Individuals will not be identifiable through this information.

If we do share your data, we will ensure that it is done in a secure manner, and we will comply with all applicable data protection laws.

Data Storage and Retention

We will ensure your personal data is only retained for as long as we need to do so. Data is typically held for 6 years after our relationship ends however we may retain statistical (anonymised) data for longer than this. Once the data is no longer required, we will dispose of it in a secure manner.

Edenmill will never transfer or store the data that we hold outside of the European Economic Area ("EEA"). Edenmill will ensure that your data is collected and stored securely in line with this privacy policy.

The information you provide is stored safely on our secure servers. Any financial transactions and payment information will always be encrypted. You are responsible for ensuring that you do not share your password to the site with anyone else and if you have done so or suspect your password has been compromised, we recommend changing your password immediately or calling us to have this actioned on your behalf.

We have safeguards in place to minimise the risk of our data being compromised, however in circumstances where we have encountered a company data breach, we are obliged to report this breach to the regulator within 3 days of discovery. If this breach poses a risk to your rights or your personal data, as outlined in this policy, we will let you know you without delay.

Changes to This Policy

We may change this Privacy Policy occasionally, and we will update the date at the top of this page accordingly.