Shipping policy
- Delivery
6.1 The Buyer’s order will be delivered to the Delivery address the Buyer has supplied and selected when placing the order. The Seller will not be liable for any Goods lost because of being delivered to an incorrect address. which has been provided by the Buyer.
6.2 Edenmill delivers to addresses all over Scotland. For addresses within the following postcodes our sister company (Root One) will complete the delivery:
- Any Glasgow postcode (G)
- Any Falkirk postcode (FK)
- Any Motherwell postcode (ML)
- Any Aberdeen postcode (AB)
- Any Edinburgh postcode (EH)
- Any Galashiels postcode (TD
- Any Kirkcaldy postcode (KY)
- Any Dundee postcode (DD)
- The following Perth postcodes (PH1-26)
- The following Paisley postcodes (PA1-19)
- The following Kilmarnock postcodes (KA1-18)
There are areas we are unable to deliver to. If you order to an address we cannot deliver to, we will contact you to either refund your order or change your order to a pick-up order if possible.
6.3 We allow our customers to pick a delivery date and we will attempt to deliver on that date. We cannot guarantee that your order will be delivered on that date due to the number steps in the process. If we, or our delivery partners, are unable to deliver on your chosen date we will most likely deliver your tree the following day. In rare cases it may be delivered 1 to 2 days either side of your chosen delivery date excluding weekends. You are not entitled to a refund on delivery costs if your tree has been delivered, regardless of whether or not it was on your chosen delivery date.
6.4 We deliver 7 days a week in Scotland. If you order a weekend delivery add-on by mistake, please get in touch and we can refund it for you.