FREQUENTLY ASKED QUESTIONS

Can my child meet Santa and Mrs. Claus alone?

Yes! Every child, family will meet Santa and Mrs. Claus in their own festive Christmas Home, ensuring a personal and magical experience without groups.

Why is Santa Indoors this year?

We have moved to an Indoor Event this year, to ensure all our visitors to Santa have a Dry! enjoyable time. No matter how bad the weather gets...

Are you Wheelchair Friendly?

Yes our new Indoor attraction is suitable for all. Mobility issues and Wheelchair users can easily access Santa

Will Edenmill be open in bad weather, including snow?

Edenmill will be open every day, no matter the weather. Our Tickets are non-refundable

What facilities are on at Edenmill?

Edenmill will be open every day from 9am, offering Hot favourites from the Cafe, Soft Play, Birthday Parties, Petting Zoo, Alpaca Trekking, Tails Dog Field, Christmas Trees as far as the eye can see.. And we also have our new Edenmill Rooms available to stay in.

Cut your own Christmas Tree

To avoid disappointment book a free slot online and then come to our farm, choose a tree and cut it down using our equipment. We'll wrap your tree and get it ready for you.

Booking is not necessary (but recommended) so if it is a nice weekend day feel free to pop in!

Christmas Tree Delivery

Free local delivery from all our retail sites, or a Free 10' Plain Wreath

Can I change and edit my booking?

Once a booking is confirmed, it cannot be changed or edited. Please ensure that all details, including date, time, and guest information, are correct before finalising your booking. If you need assistance or have any questions prior to booking, please contact us directly.

Do I need to book in advance?

Yes, we highly recommend booking in advance to secure your spot as spaces are limited to see Santa. Walk in will be permitted, but only if we have the appropriate space, and timing available.

Is the event suitable for all ages?

Yes! The event is designed to be fun and magical for all ages. Whether you’re bringing infants, toddlers, children, or enjoying a festive day out as a family, there's something for everyone at Santa's Frosty Farm.

Click & Collect

You can choose your desired type of tree online and come and collect it from one of our sites across Scotland. See our sites below. You can find our sites here.

Sustainability

Our trees are sustainable because we plant at least one tree for every tree that is cut down. Find our more about our sustainable pratices and promises here.

Taking care of your Christmas Tree

Check out our page on how to care for your Christmas here.

GET IN TOUCH WITH OUR TEAM

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